Terms & Conditions

Train2Protect Web Site Pricing Terms and Conditions

  • Open course prices are based on courses being run at the venue identified in the course details, please contact us for in-house pricing
  • Prices include tuition to national standards/national occupational standards or as identified for custom courses
  • Prices include all manuals and handouts, unless otherwise stated
  • Prices include any relevent examination fees
  • Prices include certificates, unless otherwise stated

Products

Courses

Purchasing
Purchasing from T2P could not be easier. Simply browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once your order has been received it is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked and shipped. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Train2Protect (T2P) International Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Train2Protect (T2P) International Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

Delivery Schedule
All orders will be processed and shipped as quickly as possible. We aim to ship within 48hrs of receipt of order and delivery is usually within 2 working days but may take longer. Spend over £150 before VAT and carriage and your order will be despatched free of charge.

Back Orders
If your item is not in stock, we will contact you prior to back ordering for you.

Tax Charges
Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. If you or the product is VAT exempt, please contact us before ordering

Credit Card Security
Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via Stripe secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

Visa
Mastercad
Visa Electron
Visa Debit
PayPal
Amazon Payments

Guarantee
14 day no quibble guarantee* – if for any reason you are not TOTALLY SATISFIED with your purchase, simply email us at sales@t2p.co.uk or call us within 14 days upon receipt of goods on 01634 780502 and we will provide a full refund, the option to credit your account or send replacement goods.

*Custom made products and printed items can only be returned if a fault has been discovered within 2 working days of receipt of goods. This does not affect the Customer’s statutory rights.

Limit of Liability
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include any losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Contacting us
If you need to reach us, please email us at sales@t2p.co.uk, alternatively, you can call on 01634 780502 contact us via the website or write to us at: Train2Protect (T2P) International Ltd, Featherstone House, 375 High St, Rochester, Kent, ME1 1DA, United Kingdom

Returns Policy
Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Train2Protect (T2P) International Ltd cancellation Rights:  The following illustrates your statutory cancellation rights:

Period for cancellation                                                                                             14 days

Free return of goods?                                                                                                  Yes

Refund the costs of shipping the item back to us in the event
of cancellation?                                                                                                             No

Refund of costs of shipping the item back to us if large direct ship
item or custom product?                                                                                            No

Refund of outbound shipping costs if defective?                                                   Yes

Refund of outbound shipping costs if cancelled?                                                   Yes
cheapest method of shipping

Faulty Goods Returns
If at any time during the products warranty period it develops a fault or stops working, you have the right to return the item for repair or replacement*. Contact our Customer Service Department at sales@t2p.co.uk or on 01634 780502 for a returns form.

*Custom made products and printed items can only be returned if a fault has been discovered within 2 days of receipt of goods. This does not affect the Customer’s statutory rights.

Errors and omissions excepted

1. BOOKING A COURSE

To secure your booking and avoid disappointment please follow the advice below:
New clients:

Open Courses
1.1 You may back candidates for our range of open courses directly on-line at www.t2p.co.uk or you can contact us or email sales@t2p.co.uk requesting a booking form.
In-house/on-site courses
1.2 contact us, email sales@t2p.co.uk or call 01634 780502  to discuss dates and request a booking form. You may email or post back the completed booking form

2. Payment
2.1            Request an invoice to be paid in advance. PO to be sent if applicable.
2.2.           Request an invoice (subject to a credit check) to be paid prior to certificates being issued.
2.3 You can make full payment with your Booking Form.
2.4 You can contact us by phone to discuss payment methods.

3. Existing clients:

3.1 If you have (or your organisation has) a credit account with Train2Protect (T2P) International Ltd, you should send a purchase order form, or purchase order reference number with your booking, in which case you will be invoiced.

3.2 You may pay as in (2.3) or (2.4) above or as previously agreed.

4. Special requests/conditions
4.1 
If the above terms are not acceptable, then please contact us to discuss bespoke conditions.

5. PROVISIONAL BOOKINGS:
 5.1 To register interest in a course, a provisional booking will be taken and held for 7 days. After 7 days, confirmation is required or the place, date will be released. Bookings secured as in section 1 above have priority over provisional bookings.

6. LATE BOOKINGS:
6.1 Late bookings, i.e. within five days of course commencement, must be accompanied by full payment or, for existing customers, an official purchase order.

7. COURSE CANCELLATION OR POSTPONEMENT
7.1 Whilst T2P will always aim to be as flexible as possible, if you cancel your course booking, or request a postponement to a later date with more than 30 working days before course commencement, there will be no cancellation fee. You will be entitled to have the payment credited against a future course or goods but no refund will be given.

8. LATE COURSE CANCELLATION OR TRANSFER:
8.1 If between 15 and 29 days’ notice is given then a fee of 50% of the course fee will apply.

8.2. If between 8 and 14 days’ notice is given then a fee of 75% of the course fee will apply.

8.3. If 7 or less days’ notice is given, then 100% of the course fee will apply.

8.4. T2P are not responsible for any costs incurred by the customer as a result of any unforeseen circumstances beyond our control, including and not limited to Force Majeure.

8.5 In the unlikely event that T2P cancels your intended course, or re-arranges your intended course and, as a result of such a change, you are unable to attend, you will be entitled to a full refund.

9. COURSE FEES:
9.1 Train2Protect (T2P) International ltd reserves the right to change course fees, terms and conditions at any time.

10. VAT:
10.1 All course fees, including cancellation fees, are subject to VAT.

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