Your Questions Answered. Your Training Made Simple.
Welcome to the Train2Protect Help Centre — your central hub for guidance, support, and answers to the most common questions about our courses, qualifications, bookings, certificates, and industry requirements.
Whether you’re preparing for a course, applying for an SIA licence, or making sure your workplace meets HSE standards, you’ll find everything you need right here.
🔍 Browse Help Categories
Below are the main categories to help you quickly find the information you’re looking for.
📦 Security X‑Ray Screening & Search Guidance
👉 Visit Security Help t2p.co.uk/help/security/
🛡️ Security Industry (SIA) Help
👉 Visit Security Help t2p.co.uk/help/security/
🩺 First Aid Help & Advice
👉 Visit First Aid Help t2p.co.uk/help/first-aid/
🔥 Fire Safety Help
👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/
🪑 Evacuation Chair Help & Guidance
👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/
⚠️ Health & Safety Guidance
👉 Visit Health & Safety Help t2p.co.uk/help/health-and-safety/
📝 Booking & Course Information
👉 Visit Booking Help t2p.co.uk/help/bookings/
🎓 Certificates & Results
👉 Visit Certificate Help t2p.co.uk/help/certificates/
📄 Policies & Compliance
👉 Visit Policies t2p.co.uk/help/policies/
🩺 First Aid Help & Advice
Essential guidance for first aid learners and employers.
Topics include:
- EFAW vs FAW
- Certificate validity
- Workplace requirements
- On‑site training
- Physical requirements
- What to expect on your course
👉 Visit First Aid Help t2p.co.uk/help/first-aid/
🛡️ Security Industry (SIA) Help
Everything you need to know about SIA licensing and security qualifications.
Topics include:
- How to get an SIA licence
- Processing times
- Required ID
- Door Supervisor vs Security Guard
- ACT Awareness
- Working while waiting for your licence
👉 Visit Security Help t2p.co.uk/help/security/
🔥 Fire Safety Help
Guidance for Fire Marshal, Fire Warden, and workplace fire safety compliance.
Topics include:
- Fire Marshal vs Fire Warden
- Training frequency
- Fire evacuation plans
- Extinguisher training requirements
👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/
Evacuation Chair Help & Guidance
Topics include:
- What is an evacuation chair?
- Who is responsible for evacuation chair provision?
- Do I legally need an evacuation chair in my building?
- How many evacuation chairs does my building need?
- What training is required to use an evacuation chair?
- How often should evacuation chair training be refreshed?
- What is a PEEP (Personal Emergency Evacuation Plan)?
- What is a GEEP (General Emergency Evacuation Plan)?
- What is the difference between an evacuation chair and a stair climber?
Practical Guidance
- How to safely operate an evacuation chair
- Where should evacuation chairs be located?
- How to maintain and inspect an evacuation chair
- What to do if someone refuses evacuation chair assistance
- Evacuation chair best practice for multi‑storey buildings
Compliance & Safety
- Evacuation chair requirements under the Equality Act
- Evacuation chair requirements under the Fire Safety Order
- Evacuation chair risk assessment guidance
- Evacuation chair responsibilities for employers and building owners
URL: t2p.co.uk/help/evacuation-chairs/
⚠️ Health & Safety Guidance
Support for employers and learners on workplace safety requirements.
Topics include:
- HSE training requirements
- Risk assessments
- Manual handling
- COSHH
- Health & Safety at Work Act
👉 Visit Health & Safety Help t2p.co.uk/help/health-and-safety/
📝 Booking & Course Information
Everything you need to know before attending your course.
Topics include:
- Required ID
- Rescheduling
- Attendance rules
- On‑site training
- Payment options
- What to wear
- Accreditation
👉 Visit Booking Help t2p.co.uk/help/bookings/
🎓 Certificates & Results
Information about receiving, replacing, and renewing your certificates.
Topics include:
- Certificate delivery times
- Replacement certificates
- Qualification validity
- Renewal requirements
- Employer recognition
👉 Visit Certificate Help t2p.co.uk/help/certificates/
📄 Policies & Compliance
Our official policies and procedures.
Includes:
- Refund policy
- Cancellation policy
- Complaints procedure
- Equality & diversity
- Privacy policy
- Terms & conditions
👉 Visit Policies t2p.co.uk/help/policies/
💬 Still Need Help?
If you can’t find the answer you’re looking for, our team is here to help.
📧 Email: info@t2p.co.uk 📞 Phone: 01634 926 870
We’re always happy to support you.