Conflict Resolution and Personal Safety Training

Level 2 Award in Conflict Resolution and Personal Safety

Nationally recognised course for Conflict Resolution and Personal Safety in the workplace.

Work-related violence is on the rise and employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. So no matter where you work, this qualification is designed to suit any business, office, industrial, school or work environment.

This Chartered Institute of Environmental Health (CIEH) Level 2 Award in Conflict resolution and personal safety provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.


This course runs for one day.

Who should attend this course?

This Conflict Resolution and Personal Safety course is ideal for anyone who comes into contact with members of the public or works in an are with a high risk of violence, e.g.

  • Receptionists
  • In house security who have not done SIA training
  • Teachers
  • Shop assistants
  • Course Content

Throughout the day, you will learn everything you need to know to complete the multiple choice question paper so you can gain the level 2 award in Conflict resolution and personal safety.

Successful completion of our high-quality conflict resolution and personal safety training course will provide you with an understanding of:

  • Terminology used in conflict resolution
  • The laws that apply to businesses and their employees
  • The concepts of a safe working environment and how the risk of conflict can be assessed
  • Recognition of potential confrontational situations and defuse conflicts before they escalate to serious violence
  • The importance of personal safety

How much will the course cost?

Cost per Candidate: £55. (discounts available on pre-paid bulk bookings and for Charities)
In-house: £325 + VAT & CIEH exams and manual at current prices for a maximum of 20 candidates.


Duration: 6 Hours
Maximum Candidates: 20
Assessment: Assessment is by Multiple Choice Exam Paper
Accredited by: CIEH
Certification Fees/Books: Charged at current CIEH Rates
Contact us today for more information

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