Your Questions Answered. Your Training Made Simple.

Welcome to the Train2Protect Help Centre — your central hub for guidance, support, and answers to the most common questions about our courses, qualifications, bookings, certificates, and industry requirements.

Whether you’re preparing for a course, applying for an SIA licence, or making sure your workplace meets HSE standards, you’ll find everything you need right here.

🔍 Browse Help Categories

Below are the main categories to help you quickly find the information you’re looking for.

📦 Security X‑Ray Screening & Search Guidance

👉 Visit Security Help t2p.co.uk/help/security/

🛡️ Security Industry (SIA) Help

👉 Visit Security Help t2p.co.uk/help/security/

🩺 First Aid Help & Advice

👉 Visit First Aid Help t2p.co.uk/help/first-aid/

🔥 Fire Safety Help

👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/

🪑 Evacuation Chair Help & Guidance

👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/

⚠️ Health & Safety Guidance

👉 Visit Health & Safety Help t2p.co.uk/help/health-and-safety/

📝 Booking & Course Information

👉 Visit Booking Help t2p.co.uk/help/bookings/

🎓 Certificates & Results

👉 Visit Certificate Help t2p.co.uk/help/certificates/

📄 Policies & Compliance

👉 Visit Policies t2p.co.uk/help/policies/

🩺 First Aid Help & Advice

Essential guidance for first aid learners and employers.

Topics include:

• EFAW vs FAW
• Certificate validity
• Workplace requirements
• On‑site training
• Physical requirements
• What to expect on your course

👉 Visit First Aid Help t2p.co.uk/help/first-aid/

🛡️ Security Industry (SIA) Help

Everything you need to know about SIA licensing and security qualifications.

Topics include:

• How to get an SIA licence
• Processing times
• Required ID
• Door Supervisor vs Security Guard
• ACT Awareness
• Working while waiting for your licence

👉 Visit Security Help t2p.co.uk/help/security/

🔥 Fire Safety Help

Guidance for Fire Marshal, Fire Warden, and workplace fire safety compliance.

Topics include:

• Fire Marshal vs Fire Warden
• Training frequency
• Fire evacuation plans
• Extinguisher training requirements

👉 Visit Fire Safety Help t2p.co.uk/help/fire-safety/

Evacuation Chair Help & Guidance

Topics include:

• What is an evacuation chair?
• Who is responsible for evacuation chair provision?
• Do I legally need an evacuation chair in my building?
• How many evacuation chairs does my building need?
• What training is required to use an evacuation chair?
• How often should evacuation chair training be refreshed?
• What is a PEEP (Personal Emergency Evacuation Plan)?
• What is a GEEP (General Emergency Evacuation Plan)?
• What is the difference between an evacuation chair and a stair climber?

Practical Guidance

• How to safely operate an evacuation chair
• Where should evacuation chairs be located?
• How to maintain and inspect an evacuation chair
• What to do if someone refuses evacuation chair assistance
• Evacuation chair best practice for multi‑storey buildings

Compliance & Safety

• Evacuation chair requirements under the Equality Act
• Evacuation chair requirements under the Fire Safety Order
• Evacuation chair risk assessment guidance
• Evacuation chair responsibilities for employers and building owners

URL: t2p.co.uk/help/evacuation-chairs/

⚠️ Health & Safety Guidance

Support for employers and learners on workplace safety requirements.

Topics include:

• HSE training requirements
• Risk assessments
• Manual handling
• COSHH
• Health & Safety at Work Act

👉 Visit Health & Safety Help t2p.co.uk/help/health-and-safety/

📝 Booking & Course Information

Everything you need to know before attending your course.

Topics include:

• Required ID
• Rescheduling
• Attendance rules
• On‑site training
• Payment options
• What to wear
• Accreditation

👉 Visit Booking Help t2p.co.uk/help/bookings/

🎓 Certificates & Results

Information about receiving, replacing, and renewing your certificates.

Topics include:

• Certificate delivery times
• Replacement certificates
• Qualification validity
• Renewal requirements
• Employer recognition

👉 Visit Certificate Help t2p.co.uk/help/certificates/

📄 Policies & Compliance

Our official policies and procedures.

Includes:

• Refund policy
• Cancellation policy
• Complaints procedure
• Equality & diversity
• Privacy policy
• Terms & conditions

👉 Visit Policies t2p.co.uk/help/policies/

💬 Still Need Help?

If you can’t find the answer you’re looking for, our team is here to help.

📧 Email: info@t2p.co.uk 📞 Phone: 01634 926 870

We’re always happy to support you.